Frequently asked questions Ino-Rope
How to add a product in your cart?
Visit our Ino-Rope e-shop, select the desired product and click on “Add to cart”. Your product will automatically be placed in it. Then, a number will appear on the cart icon, at the top right. It indicates the number of items added to the cart.
How to delete a product from your cart ?
To delete a product, enter the “Cart” section by clicking on the pictogram on the top right of the page. Just click on “Delete” below the picture of the item you wish to delete.
How to order on the Ino-Rope online shop?
To place an order from the Ino-Rope e-shop, select a product and then, click on the “Add to the cart” button.
Repeat this procedure for all the products required. Once your selection has been completed, click on the “Cart” icon. Click on “Confirm my order” to pay and select your delivery mode.
I have a promotional code, how can I use it?
To use your promotional code, just select your products and add them to your cart. Once the selection has been completed, go to the cart and click on “see cart”. Now, you just need to click on the “CLICK HERE TO ENTER YOUR PROMO CODE” button, located between the “My order” and “Invoice details” rubrics, and enter your promo code. Click on “Apply promo code”, the discount will be automatically applied.
10% off your first order: How does it work?
First, welcome to Ino-Rope! You are a new customer at our store and you wish to place your first order.Subscribe to our newsletter here:
– You will receive an email to confirm your registration
– Click on this confirmation link, a window will pop up with a promo code
– You just need to enter it in the “Promo code” box when you click on “See cart”
The code can only be used once, for a purchase of 50€ minimum and cannot be combined with other ongoing offers.
Do you sell gift vouchers?
Indeed, we do offer gift vouchers, valid for 1 year from the date the email was sent. This voucher can be used for all the products available on our site for an equal or superior amount to the voucher. There are several vouchers ranging from 30 to 80€. (These amounts can be accumulated by adding several vouchers to the cart)
For more information, please click on this link.
I have a gift voucher; how can I use it?
To use your gift voucher, first select your products, and access your cart by clicking on the “cart” icon at the top right. Then, click on the “CLICK HERE TO ENTER YOUR PROMO CODE” field, enter the code received by email; and then click on ” apply the promo code”, the discount will be applied automatically.
How can I modify or delete my order?
To delete an order before it is sent, contact our customer service by email, or use the contact form by clicking here. It is the same procedure to modify a product
How can I be sure that my order has been processed?
You will receive a confirmation email following your order; it will sum up your purchases and provide further information regarding their delivery
Is shipping free of charge from a certain amount spent?
Shipping is free of charge for purchases from 79 € sent to Point Relais (pick up points) and by Colissimo Post in Metropolitan France.
Which mode of payment do you accept ?
- Bank cards (Maestro, Visa, MasterCard…)
- American express
Is payment secured ?
Of course! When you confirm the contents of your cart, and are ready to pay, you will be redirected to your bank site; this enables your data to be encrypted, so that it cannot be retrieved by a third party.
How long does it take and what are the modes of shipping ?
We offer different types of delivery: Point Relais, Standard to home address, Express.
For more information, please visit the “Order and Delivery” page by clicking here.
To which countries do you deliver ?
Ino-Rope delivers in Metropolitan France and its overseas territories, as well as the rest of the world. Regarding delivery outside France, shipping fees are calculated according to the country of destination. For more details, please click here.
How can I trace my order ?
You can follow your order thanks to the follow-up number received by email. You just need to go to the shipping provider website and enter your follow-up number in the “follow-up” tab; you will then obtain the information related to the state of advancement of your order.
What is the deadline for returning a product ?
If you change your mind :
A “right of withdrawal” has been introduced in French law; which allows you up to 14 days to return the goods; see our « General terms and condition of sale ».
In the event of delivered products’ non-conformity :
In this case, the customer must inform the retailer by email (firstname.lastname@example.org) or by postal mail with a detailed explanation referring to the problem, accompanied by a photo. If the product is confirmed to be defective, Ino-Rope will assume its responsibility to take it back. We will send you a return slip to send back the product in question (unused and in its original packaging), within 14 days. However, the warranty does not apply to defects caused by improper use of the product. For more information, please click here.
What is the purpose of the online customer account?
By logging on to it, you can follow your orders and also change your delivery and invoicing address. – You can also change your personal data (email, first name, surname, display name and password)
How can I create a customer account ?
Visit the e-shop, click on the “my account” tab, and enter your data in the fields. Then, you will be able to order the desired products in our e-shop.
How can I connect to my account ?
Go to the Ino-Rope “e-shop” tab, and click on the «My account» tab at the top right. Then, enter your email address and password in the login form. To do so, you need to have created an account in our e-shop beforehand.
I forgot my password; what can I do ?
Just click on the “Lost password”? ». You just need to enter your email address and you will receive an email to reset your password.
I cannot reset my password.
If you do not receive an email to reset the password, try again a few hours later. If, however, your receive no email, contact our customer service by phone at +33 (0)2 22 94 07 08 or via our form here.
I cannot create a customer account because my username already exists, what can I do ?
You probably already have a customer account at Ino-Rope. If so, click on “Lost password” and enter your email address. Then, you will receive a link to reset your password.
How can I modify my personal data ?
You can modify several elements of data in your customer area (email address, surname and first name, username and password).
How can I subscribe to the Newsletter ?
You can subscribe by clicking “Here”. If you wish to unsubscribe, go to the last newsletter received by email and click on the “unsubscribe from the list” link, your request will be taken into account automatically.
What is Ino-Rope ?
Based in Concarneau, we are a company composed of 15 people specialised in nautical equipment. For 6 years now, we have been involved in the sector of high-tech blocks and textile connectors. Indeed, as professional racers or competent amateurs, we are a team of passionate sailors. Moreover, we are always on the lookout for quality innovative products, negotiated at the best prices with our trusted suppliers.
Our aim is to innovate and design products and solutions that are lightweight, robust and reliable, in order to enhance your performance.
We offer and adapt our products to suit various activities and applications, in order to satisfy your needs as fully as possible, (for example: coastal cruising, offshore cruising, offshore racing or regattas). For more information about our activity, click “Here”.
Where do Ino-Rope’s products come from ?
With a wish to sustain local partnerships and to offer high quality goods, our products are mostly designed, manufactured and assembled in France, in Brittany. In addition, they are assembled in our Concarneau workshop.
I am looking for a specific product. How can I find it without consulting all the e-shop pages ?
To save time, you can use the search window, in the top left-hand corner of the page. Then, enter a keyword like “Block”. You will access a page with all the products related to the key word. You can also use the “Rope”, “Fittings”,”Ropework” or ” Running/standing rigging construction” in order to narrow down your search.
I need advice because I don’t know how to make a loop…
You can visit our “tutos/blog” page. To do so, click on the tab in the top left-hand corner of the page. You will have access to numerous tutorial videos and articles to help you. You can also visit our Youtube channel by clicking “Here”
Is it possible to obtain a printed catalogue ?
At Ino-Rope, we try as much as possible, to adopt a “zero paper” conduct, so you will find a PDF catalogue “Here”. If you cannot download it, contact us via the contact form, and we will be pleased to send it by email.